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back offer Job details
Location: FarnhamJob sector: Customer ServicePart time JobsPermanent Jobs
Salary: £9.00 ph/rExperience: 1 yr
Job type: Permanent

Customer Service Executive - Part-time

Permanent - Farnham
2018-09-04

Position Overview

Fantastic opportunity for a Part-Time Customer Service Executive to work for our client an established business based in high-tech offices in Farnham.

To be the central point of contact, providing excellent and seamless customer service to both internal and external clients.  Being part of a team focused on resolving customer queries first time, with the ability to answer questions on range of business outsourcing solutions.

Job role

  • To conduct all contact, inbound and outbound, in a manner that ensures consistently excellent customer service and adheres to “customer excellence” behaviours such as professional, friendly, enthusiastic, attentive, interested and helpful
  • Pre-empt client requirements through active listening and use of multiple questioning methods.   
  • Being the ‘face’ and embodying the company’s dedication to ensuring positive behaviours at all times.
  • Recognise and effectively escalates any customer concerns or complaints for quick resolution.

Skills, Knowledge & Experience

  • A passion for providing excellent customer service.
  • Excellent conversational skills. Ability to converse easily over the phone and face to face.
  • Successful completion of a telephone interview before face to face required.
  • Demonstrates active listening skills during telephone interview.
  • Experience of working within a high pressure environment, whilst maintaining an extremely high level of customer service.

Desirable:

  • Previous experience of working with the construction industry, or with recruitment agencies
  • Previous experience of working within a high call volume contact centre.
  • Knowledge of Hungarian or Romanian language advantageous but not essential.

Hours of Work

10.00am – 2.00pm or 2.00pm – 6.00pm (Monday-Friday)


Search Recruitment is is acting as an Employment Business in relation to this vacancy.

 

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