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Location: Farnham ,SurreyJob sector: IT & TechnologyPermanent Jobs
Salary: £27,500 - £31,000Experience:
Job type: Permanent

IT Helpdesk Engineer

Permanent - Farnham ,Surrey

IT Helpdesk Engineer


Our client is an established and successful IT solutions company based in Farnham, Surrey. As a Managed IT Service Provider, they offer a varied range of dependable, high-quality technical support and IT solutions to an external customer base predominately centered around Microsoft technologies.


They are looking for an enthusiastic and ambitious individual to join the great Helpdesk Support team on a busy service desk where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You'll be a key member of our team at the forefront of the technical support from the helpdesk and onsite with customers.


Hours: 40 Hour week Monday to Friday, 25 days holiday, a contributory pension, private health care (after qualifying period) and free onsite parking.


Key Responsibilities:


  • Develop and maintain good working relationships with clients to promote high level of customer service.
  • Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs.
  • Resolution 2nd line support issues and working with senior technicians and third-party suppliers when required.
  • Routine systems administration tasks: typical issues will be faults with endpoint operating systems, software and hardware.
  • Troubleshooting for resolution of backups, internet connectivity, networking with routers/firewalls/switches and
  • Windows Server administration.
  • Administration of Microsoft Office 365 and Azure tenants.
  • Building and configuring server hardware and network equipment ready for deployment.
  • Onsite deployment of new and break-fix IT equipment, such as new PC/Server and networking devices.


Key Skills, Experience and Knowledge:


  • Administration and troubleshooting of Active Directory, Group Policy, DHCP & DNS.
  • Administration and troubleshooting of Microsoft 365 products including Azure AD, Exchange online, Teams, SharePoint and InTune.
  • Administration and troubleshooting of Routers, Firewall and Switches.
  • Understanding and configuring TCP/IP Networking, LAN, WAN, RRAS, IPSec, SSL.
  • Strong User Device troubleshooting skills, such as PC/laptop, printer and peripherals.
  • Demonstrate exceptional 1st & 2nd line problem solving skills.
  • Highly organised, focused individual and excellent communication skills, telephone manner.
  • Work well individually and as a team.
  • Be a punctual individual, ability to meet deadlines and complete administration tasks to the highest level.
  • Full, clean driving licence, use of car and willingness to travel to customer sites.



  • The company are committed to training you to become a more successful IT Helpdesk Engineer and leading to confident onsite deployment engineering. This will be delivered on a one-to-one mentoring basis and some self-study to learn technical skills. They are also committed to your onward training towards your Microsoft and third-party accreditations.
  • For your commitment they offer a competitive salary to which they award growth on your performance, progression, and desire to succeed in your IT career.
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